Help & Support

State Licenses and Disclosures

If you have a complaint regarding the company’s money transmission activity in the State of Alaska, including sale or use of the prepaid debit card products or payment instruments, please contact the Netspend Customer Service Department at 1-866-387-7363 (toll-free).

For Alaska Residents Only:

If your issue is unresolved by Netspend Corporation (866-387-7363), please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities, PO Box 110807, Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One.

Alaska Money Services Act

If you have a complaint regarding the money transmission activity of Netspend (License # MT-0919155) in the State of Arizona, including the sale or use of the prepaid debit card products or payment instruments, please contact the Netspend Customer Service Department at 1-866-387-7363 (toll-free).

If your complaint remains unresolved, please contact the Arizona Department of Financial Institutions at:

100 N 15th Avenue, Suite 261
Phoenix, AZ  85007

Telephone: (602) 771-2800
Fax: (602) 381-1225

Transmitters of Money Act

If you have a complaint regarding the company’s money transmission activity in the State of Arkansas, including the sale or use of the prepaid debit card products or payment instruments, please contact the Netspend Customer Service Department at 1-866-387-7363 (toll-free).

If your complaint remains unresolved, please contact the Arkansas Securities Department at 800-981-4429 or

1 Commerce Way
Suite 402
Little Rock, Arkansas  72202

Uniform Money Services Act

If you have a complaint regarding the company’s money transmission activity in the State of California, including the sale or use of the prepaid debit card products or payment instruments, please contact the Netspend Customer Service Department at 1-866-387-7363 (toll-free).

If your complaint remains unresolved, please contact the California Department of Financial Protection & Innovation at:

Consumer Services
2101 Arena Boulevard
Sacramento, CA 95834
Telephone: (866) 275-2677 (toll-free)
E-mail: Ask.DFPI@dfpi.ca.gov

Money Transmission Act

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a question about a problem with your transaction –the money you sent – you must contact Netspend Corporation for assistance.  The Division of Banking does not have access to this information.

If you are a Colorado resident and have a complaint about Netspend Corporation – the company that sent your money – all complaints must be submitted in writing.  Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email:  DORA_BankingWebsite@state.co.us
Website:  banking.colorado.gov/industry/money-transmitters 
CO MO7 Customer Notice:  https://drive.google.com/file/d/1JvjFKSxYmKZEBTzba9zppEKkV5Bc3BOU/view

Money Transmitter Act

If you have a complaint regarding the company’s money transmission activity in the State of Florida, including the sale or use of the prepaid debit card products or payment instruments, please contact the Netspend Customer Service Department at 1-866-387-7363 (toll-free).

If your complaint remains unresolved, please contact the Florida Office of Financial Regulation at 1-850-487-9687 or

200 E. Gaines Street
Tallahassee, FL  32399-0376

Money Transmitter Code

If you have a complaint regarding the sale of payment instruments or money transmission activity in the State of Georgia by Netspend Corporation (NMLS ID # 932678), please contact the Netspend Customer Service Department at 1-866-387-7363 (toll-free).

If your complaint remains unresolved, please contact the Georgia Department of Banking and Finance at 770-986-1633 or

2990 Brandywine Road, Suite 200
Atlanta, Georgia  30341-5565

Transmitters of Money Act

If you have a complaint, first contact the Netspend Customer Service Department at 1-866-387-7363 (toll-free).

If you still have an unresolved complaint regarding the company’s money transmission activity in the State of Illinois, including the sale or use of the prepaid debit card products or payment instruments, please direct your complaint to the Illinois Department of Financial Institutions at https://www.idfpr.com/admin/DFI/DFIcomplaint.asp or call 1-312-814-5145.

Transmitters of Money Act

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Netspend Corporation, NMLS ID # 932678 at:

500 N Calvert Street, Suite 402
Baltimore, MD 21202
(888) 784-0136

Maryland Money Transmitters Act

If you have a complaint regarding the company’s money transmission activity or the sale in the State of New York, including the sale or use of the prepaid debit card products or checks, please contact the Netspend Customer Service Department at 1-866-387-7363 (toll-free).

If your complaint remains unresolved, please contact the New York State Department of Financial Services at:

Consumer Assistance Unit
New York State Department of Financial Services
One Commerce Plaza
Albany, NY 12257
(800) 342-3736
www.dfs.ny.gov/consumer/fileacomplaint.htm

Money Transmitters Act

If you have a complaint regarding the company’s money transmission activity in the Commonwealth of Pennsylvania, including the sale or use of the prepaid debit card products or checks, please contact the Netspend Customer Service Department at 1-866-387-7363 (toll-free).

If your complaint remains unresolved, please contact the Pennsylvania Department of Banking at 800-600-0007 or

Market Square Plaza
17 N. Second Street, 13th Floor,
Harrisburg, PA  17101

Licensing Business of Transmitting Money or Credit Act

If you have a complaint, first contact the Netspend Customer Service Department at 1-866-387-7363 (toll-free). If you still have an unresolved complaint regarding the Company’s money transmission activity in the State of Texas, including the sale or use of the stored value products or checks, please direct your complaint to the Texas Department of Banking.

In person or U.S. Mail:

2601 North Lamar Boulevard
Suite 300
Austin, TX  78705-4294

Telephone Number: 1-877-276-5554 (toll-free)
Fax Number: 512-475-1288
Email Address: consumer.complaints@dob.texas.gov
Website Address: www.dob.texas.gov

Si tiene alguna queja, contacte al Departamento de Servicio al Cliente de Netspend al 1-866-387-7363 (numero de telefono gratuito). Si aun tiene una queja sin resolver relacionada con la actividad de transmision de dinero de la Empresa en el estado de Texas, incluyendo la venta o uso de los productos o cheques con valor incorporado, envie su queja al Departamento Bancario de Texas (Texas Department of Banking):

En persona o por el servicio postal de los Estados Unidos:

2601 North Lamar Boulevard
Suite 300
Austin, TX 78705-4294

Numero de telefono: 1-877-276-5554 (toll-free)
Numero de fax: 512-475-1288
Direccion de correo electronico: consumer.complaints@dob.texas.gov
Direccion de pagina web: www.dob.texas.gov

Money Services Business Statute

Fraudulent money transmission transactions may result in the loss of your money with no recourse.

Uniform Money Services Act

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